Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of the FrontDesk AI platform and services (the “Service”) provided by FrontDesk AI, located at 5490 McGinnis Village Place, Suite 124, Alpharetta, GA 30005. By creating an account or using the Service, you agree to these Terms.

2. The Service

FrontDesk AI provides AI voice agents that answer inbound calls, qualify leads, book appointments, and log call activity on your behalf. Features depend on your selected plan.

3. Your responsibilities

• You are responsible for the accuracy of the business information and scripts you configure.
• You are responsible for complying with all applicable laws, including call-recording consent laws and telemarketing/SMS regulations (e.g. TCPA).
• You must not use the Service for unlawful, fraudulent, or abusive purposes.
• You are responsible for keeping your account credentials secure.

4. Plans, billing & trials

Paid plans are billed monthly in advance through our payment processor. Usage beyond included minutes is billed at the per-minute rate shown on our pricing page. Free trials, if offered, convert to a paid plan unless cancelled before the trial ends. You may cancel at any time; cancellation stops future renewals but does not refund the current billing period unless required by law.

5. AI-generated output

The Service uses third-party AI models to generate responses, summaries, and lead scores. Output may contain errors. You are responsible for reviewing important outcomes (e.g. appointments and lead details) and should not rely on the Service for emergency, medical, legal, or financial advice.

6. Availability

We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. The Service depends on third-party providers (telephony, AI, and hosting) whose outages may affect it.

7. Limitation of liability

To the maximum extent permitted by law, FrontDesk AI is not liable for any indirect, incidental, or consequential damages, including lost profits or missed calls, arising from your use of the Service. Our total liability is limited to the amount you paid us in the three months preceding the claim.

8. SMS & text messaging

When you provide your phone number to a business using FrontDesk AI — by phone, on their website chat, or on a booking form — you consent to receive text messages related to your inquiry and appointments (such as confirmations, reminders, review requests, and follow-ups), which may be sent by an automated system. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out at any time, or HELP for assistance; opting out stops further texts from that business. We do not sell or share your mobile number with third parties for their own marketing.

9. Termination

You may stop using the Service at any time. We may suspend or terminate accounts that violate these Terms or that are past due.

10. Contact

Questions about these Terms? Contact us at sales@frontdeskai.one.